FAQs (Frequently Asked Questions)

What do you consider small breeds?

Some examples included but are not limited to, are Boston Terrier, Chihuahua, Italian Greyhound, Dachshund, Jack Russell Terrier, Maltese, Miniature Dobermann, Miniature French Poodle, Miniature Pinscher, Miniature Schnauzer,  Pekingese, Pomeranian, Pug, Scottish Terrier and Yorkshire terrier. If you are unsure please contact us for assistance.

Do you put dogs in a kennel?

Our visitors roam freely under supervision.

Where do they stay?

Dogs sleep indoors and always have access to home and garden.

Do you take care of special needs?

  • We assist in the administration of dog’s own prescribed medication.
  • Special feeding, especially in case of an allergy.

 Is it necessary to bring my dog for a pre-visit before booking-date?

Yes, your dog’s behaviour amongst other dogs must be observed.

When is the crèche available?

  • On week-days.
  • Dogs arrive from 07:00-09:30 and leave at 16:30-17:30.

 

Do you feed the dogs?

One meal is served at 15:00.

How will my dog be taken care of when an illness occurs?

You will be notified and with your permission your dog will be taken to a vet.

Do you offer grooming services?

Unfortunately not.

How big is the area?

Outdoors about 2500 m2.

Which vaccinations are necessary?

  • Although your dog may seem healthy, the following annual vaccinations are compulsory:
  • Annual vaccination (5-in-1)
  • Rabies
  • Kennel Cough.

My dog has a skin condition. Will he be accepted?

If pre-treated for such a condition before visiting, a vet’s clear statement in writing that the condition is not contagious, must be handed in on arrival.

 What do we need to supply?

  • Vet’s card.
  • Collar or harnass with name tag attached.
  • Medication, if needed.
  • Special feeding, if needed.
  • Jacket or jersey (for bad weather) labelled with dog’s name.

What about ticks, fleas and intestinal parasites?

Pre-treat your dog in advance with appropriate meds from your vet. Deworming is also advisable.

At what age must my small breed dog be neutered/spayed?

Six months of age.

My dog was recently spayed/neutered. What about post-op care and removing of stitches?

Special care will be given to your dog. If there is any concern, the dog will be taken to the vet. Stitches are removed at the hotel.

May I bring my dog’s own bedding?

No, bedding is provided.

How is my dog’s weight determined?

Dog will be weighed on arriving.

Is transportation available for collecting and delivering?

No. Unfortunately you must collect and deliver your pet.

 When do I pay?

On the day your dog leaves the hotel.

A deposit of 50% is required if a dog stays 30 days or longer and is payable when booking the dog in.

May I pay with a card?

  • No credit cards, cheques, bank- or ATM-deposits are accepted.
  • Cash or EFT (provide the office with proof of payment) is acceptable.

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